Terms of Service

Effective Date: November 7, 2026

Overview

Welcome to Crafting With Dina! These Terms of Service govern your access to and use of craftingwithdina.com, operated by Crafting With Dina LLC ("Crafting With Dina," "we," "us," or "our").

Our website and online store, including related information, content, features, products, and services (collectively, the "Services"), are powered by Shopify.

By accessing or using our Services or placing an order, you agree to these Terms of Service and the policies referenced herein, including our Privacy Policy, Return & Replacement Policy, and Shipping Policy.

Please read these terms carefully. Nothing in these Terms limits consumer rights or remedies that cannot be waived under applicable law.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your state or province of residence or otherwise have the necessary legal authorization.

You agree to provide accurate, complete, and current information when creating an account or placing an order, including billing, payment, shipping, and contact information.

You are responsible for safeguarding your account credentials and for activities conducted through your account. Accounts may not be transferred, sold, or assigned without our permission.

2. Products and Product Information

Crafting With Dina specializes in custom embroidery, personalized apparel, sublimation products, accessories, gifts, and business branding merchandise.

We strive to accurately represent our products through descriptions, photographs, and customization options. However, minor differences in color, placement, texture, and appearance may occur due to screen settings, materials, and production techniques.

We reserve the right to modify or discontinue products, correct errors, and limit quantities or availability, subject to applicable law.

2.1 Customization and Customer Responsibility

Customers are responsible for verifying all information submitted with their orders, including:

• Names, initials, monograms, and spelling.

• Apparel sizes, styles, and colors.

• Design selections and placement preferences.

• Custom text, artwork, and personalization instructions.

• Shipping and contact information.

Crafting With Dina is not responsible for errors resulting solely from incorrect information provided or approved by the customer.

Customers should review available product descriptions and sizing charts before purchasing.

2.2 Design Proofs and Approval

Certain personalized, business branding, or special-order products may require customer approval of a digital design proof.

When a proof is provided, customers are responsible for reviewing all details before approval.

Approval of a design proof authorizes production according to the approved design.

Changes requested after approval may not be possible and may result in additional fees or production delays.

If a completed product differs materially from the approved proof due to an error by Crafting With Dina, we will correct or replace the affected item at no additional cost.

3. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products or services.

Orders are subject to acceptance, payment verification, product availability, and applicable legal requirements.

We reserve the right to decline or cancel orders for legitimate business reasons, including suspected fraud, unavailable materials, pricing errors, or requests involving unauthorized intellectual property.

If we cancel a paid order, we will issue the applicable refund.

3.1 Order Changes and Cancellations

Because many of our products are personalized or made to order, customers should review all order details before completing checkout.

Cancellation requests must be submitted promptly by email to craftingwithdinallc@gmail.com.

Orders generally cannot be canceled once customization, material preparation, or production has begun.

Requests submitted before production begins will be reviewed individually. Approved cancellations will be refunded to the original payment method.

Nothing in this section limits cancellation or refund rights required by law, including rights arising from shipping delays.

3.2 Final-Sale Merchandise

All sales are final for changes of mind, personal preferences, and customer ordering errors, except where required by applicable law.

We do not offer standard returns or exchanges for incorrect sizes, colors, spelling, or personalization details selected or approved by customers.

This final-sale policy does not apply to remedies required for damaged, defective, or incorrectly produced merchandise.

4. Prices, Billing, and Payments

Prices, promotions, and discounts are subject to change without notice. The price charged will be the price confirmed at the time of purchase, subject to correction of errors as permitted by law.

Unless otherwise indicated, prices exclude applicable taxes, shipping charges, customs duties, and other disclosed fees.

Customers agree to provide accurate payment information and authorize payment processing for their purchases.

Special promotions may have additional terms that apply to those offers.

If a pricing error affects an order, we may contact the customer to approve the corrected price or cancel the order and refund any payment collected.

5. Production, Shipping, and Delivery

Production times vary depending on product type, customization requirements, material availability, and order volume.

Estimated processing and delivery times are not guaranteed unless expressly agreed.

We will comply with applicable shipping deadlines and provide delay notices, cancellation options, and refunds when required by law.

We are not responsible for delays outside our reasonable control to the extent permitted by applicable law, but such circumstances do not eliminate mandatory customer rights.

Customers are responsible for supplying accurate shipping addresses. Additional shipping charges caused by incorrect customer-provided information may apply.

Responsibility for lost, damaged, or delayed shipments will be determined under our Shipping Policy and applicable law.

Free Shipping on Qualifying Orders

Crafting With Dina LLC offers FREE standard shipping on eligible U.S. orders of $75 or more, calculated using the merchandise subtotal after discounts and before taxes and shipping charges.

Orders with a qualifying subtotal below $75 are subject to shipping rates displayed at checkout.

Free shipping applies to standard shipping only. Expedited shipping, when available, may incur additional charges.

Custom and personalized orders require 7–10 business days for production. Ready-to-ship items are processed within 1–3 business days. Shipping transit time is additional.

Any applicable shipping exclusions or restrictions will be disclosed before checkout.

For additional information, please review our Shipping Policy.

6. Returns, Replacements, and Refunds

Crafting With Dina takes pride in the quality of our products.

If an item arrives damaged, defective, or incorrect due to an error by Crafting With Dina, we will gladly correct the issue or provide a replacement at no additional cost.

Customers must report eligible issues within 7 calendar days of delivery.

To report an issue, customers must:

1. Complete the Contact Form on our website.

2. Email craftingwithdinallc@gmail.com with the order number, description of the issue, and clear photographs of the affected merchandise.

Once the issue is reviewed and verified, we will arrange an appropriate correction or replacement.

If a return is necessary, we will provide return instructions and cover the applicable return shipping costs.

Refunds are not ordinarily provided for changes of mind, customer ordering mistakes, or personal preferences.

Refunds or other remedies required by applicable law will be honored. The seven-day reporting period does not eliminate non-waivable statutory rights.

Please review our Return & Replacement Policy for complete details.

7. Business Branding, Bulk Orders, and Special Projects

Business branding and bulk orders may require separate written quotations, design approvals, deposits, or production agreements.

Project-specific terms may include:

• Product quantities and specifications.

• Artwork requirements and placement.

• Pricing and payment arrangements.

• Production and delivery schedules.

• Approval procedures.

• Cancellation and modification conditions.

Customers must provide accurate specifications and obtain necessary permissions for any submitted business logos, trademarks, or protected artwork.

Changes after approval or the start of production may result in additional charges.

Any separately agreed written project terms will govern the applicable project where they conflict with these general Terms, subject to mandatory law.

8. Intellectual Property

Original website content, graphics, photographs, product designs, branding, and other materials owned by Crafting With Dina LLC are protected by applicable copyright, trademark, and intellectual property laws.

No purchase transfers ownership of intellectual property unless expressly agreed in writing.

Customers may not reproduce, distribute, modify, sell, or commercially exploit our protected content without written permission.

All third-party trademarks, logos, and designs remain the property of their respective owners.

8.1 Customer-Submitted Artwork

By submitting artwork, logos, images, or other materials for customization, customers represent that they own or have the necessary rights and permissions for the requested use.

Customers remain responsible for the accuracy and authorization of submitted materials.

Crafting With Dina may decline projects involving suspected unauthorized use of copyrighted or trademarked content.

Submitting artwork does not transfer ownership of the submitted material to Crafting With Dina.

Customer-submitted artwork will be used to fulfill the requested order and for other purposes only where separately authorized or otherwise legally permitted.

8.2 Original Designs

Unless otherwise agreed in writing, the purchase of a personalized product does not grant the customer reproduction, resale, or commercial licensing rights to original designs owned by Crafting With Dina.

9. Optional Third-Party Tools

Our Services may provide access to tools and features offered by third parties.

Such tools may be provided "as is" and "as available," subject to applicable law and any terms established by their providers.

Customers are responsible for reviewing applicable third-party terms before using those services.

We may introduce additional tools or features that become part of our Services.

10. Third-Party Links

Our website may contain links to websites, products, or services operated by third parties.

We do not control third-party websites and are not responsible for their independent content, policies, or practices.

Customers should review third-party terms and privacy policies before engaging with those services.

11. Relationship With Shopify

Crafting With Dina uses Shopify to power its online store.

Purchases from our store are transactions between the customer and Crafting With Dina LLC, not Shopify.

Shopify provides the ecommerce technology supporting the Services but is not the seller of our merchandise.

To the extent permitted by law, Shopify and its affiliates are not responsible for claims arising solely from purchases made from Crafting With Dina.

Nothing in this section limits liability or rights that cannot lawfully be excluded.

12. Privacy Policy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Because our website is powered by Shopify, information may also be processed by Shopify and relevant service providers to operate the store, process transactions, maintain security, and support other disclosed purposes.

Please review our Privacy Policy and Shopify's Privacy Policy for additional information.

13. Customer Feedback and Reviews

Customers may submit reviews, suggestions, comments, and other feedback regarding our products or Services.

By submitting feedback intended for publication, customers grant Crafting With Dina a nonexclusive, worldwide, royalty-free license to reproduce, display, and use that feedback for business and promotional purposes, subject to applicable law and privacy rights.

Customers represent that they have the necessary rights to submit such content and that it does not violate the rights of others.

We reserve the right to moderate or remove unlawful, fraudulent, abusive, or otherwise inappropriate content.

This section does not grant us ownership of customer-submitted artwork supplied solely for order fulfillment.

14. Errors, Inaccuracies, and Omissions

Our website may occasionally contain typographical errors, inaccurate product descriptions, pricing errors, or incorrect availability information.

We reserve the right to correct inaccuracies, update information, and cancel affected orders where permitted by law.

If an order is canceled after payment, the appropriate refund will be issued.

15. Prohibited Uses

Customers may not use our Services to:

• Engage in unlawful, fraudulent, or deceptive activities.

• Infringe intellectual property or privacy rights.

• Transmit malware or malicious code.

• Harass, threaten, or impersonate others.

• Collect personal information without authorization.

• Interfere with website security or functionality.

• Send unsolicited advertising or spam.

• Circumvent technical access restrictions.

• Copy or commercially exploit website content without authorization.

We reserve the right to restrict or terminate access for violations of these Terms, subject to applicable law.

16. Automated Agents

An "Agent" is software that performs autonomous or semi-autonomous actions on behalf of a person or organization.

Automated agents accessing our Services must identify themselves accurately, comply with applicable technical restrictions, and refrain from circumventing security or access controls.

Agents must not impersonate human users, bypass CAPTCHA systems, or conceal their automated nature.

Where automated access is permitted, HTTP/HTTPS requests must identify the agent using the format "Agent/[agent name]" in the user-agent string.

We may restrict or block automated access where necessary to protect our Services, customers, or systems.

17. Termination

We may suspend or terminate access to our Services when customers violate these Terms, engage in fraudulent conduct, or misuse our website, subject to applicable law.

Termination does not eliminate payment obligations already incurred or rights and obligations that are intended to survive termination.

Provisions concerning intellectual property, liability, indemnification, privacy, dispute resolution, and other surviving obligations remain applicable as legally permitted.

18. Disclaimer of Warranties

Our website and Services are provided on an "as is" and "as available" basis to the extent permitted by law.

We do not guarantee uninterrupted, error-free, or continuously available website access.

Except for express commitments and warranties required by law, we disclaim warranties to the fullest extent legally permitted.

These disclaimers do not eliminate our express commitment to correct or replace verified production errors or any mandatory consumer rights.

19. Limitation of Liability

To the fullest extent permitted by law, Crafting With Dina LLC and its officers, employees, contractors, service providers, and affiliates are not liable for indirect, incidental, special, punitive, or consequential damages arising from use of our Services.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded, including applicable statutory consumer remedies.

Our responsibility for defective, damaged, or incorrectly produced merchandise remains subject to our express replacement commitments and applicable law.

20. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Crafting With Dina LLC, Shopify, and their respective applicable affiliates and service providers against third-party claims arising from the customer's unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This includes claims involving artwork, logos, trademarks, or other protected materials submitted by customers without appropriate authorization.

Any indemnification obligation is subject to applicable law and does not apply to claims caused by our own unlawful conduct or negligence to the extent prohibited by law.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Mandatory consumer protection rights will prevail over conflicting provisions.

22. Waiver and Entire Agreement

Failure to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our posted policies and applicable written project agreements, constitute the agreement governing use of our Services and purchases from our store.

Any separately agreed written custom-order terms will apply to the relevant project, subject to applicable law.

23. Assignment

Customers may not transfer their rights or obligations under these Terms without our prior written consent.

We may assign our rights and obligations in connection with a lawful business transfer, restructuring, or similar transaction, subject to applicable law.

24. Governing Law

These Terms are governed by the laws of the State of Louisiana, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

Any applicable jurisdiction or venue requirements will be determined in accordance with governing law.

Nothing in this section prevents customers from exercising non-waivable rights available in their place of residence.

25. Translations and Headings

These Terms may be made available in languages other than English.

Where legally permitted, the English version will control in the event of inconsistencies between translations.

Section headings are included for convenience and do not affect interpretation.

26. Electronic Communications

By using our Services or placing an order, customers agree to receive transactional and service-related communications electronically, including order confirmations, shipping notifications, and policy updates.

Marketing communications will be handled according to applicable consent requirements and our Privacy Policy.

Customers are responsible for maintaining accurate contact information.

27. Changes to Terms of Service

We may update these Terms periodically to reflect changes in our operations, policies, Services, or legal requirements.

The current version will be posted on our website.

Material changes will be communicated when required by law.

Changes will not retroactively modify completed purchase agreements without a valid legal or contractual basis.

28. Contact Information

For questions concerning these Terms of Service, please contact:

Crafting With Dina LLC

Website: https://craftingwithdina.com

Email: craftingwithdinallc@gmail.com

Contact Information

These Terms of Service are subject to all applicable consumer protection laws and do not waive rights that cannot legally be waived.